FAQ

In Australia, using recyclable PE

Approx. 520mm wide by 300mm deep

As long as the top of your railing is less than 60mm in diameter / width, the Balkonzept will fit perfectly

Colour samples are available on our shop page. Be sure to check back as we’re regularly adding new and exciting colours to our range.

Absolutely nothing except the Balkonzept itself – our unique design slides over any railing up to 60mm in diameter, requires no tools for installation or removal, and requires no drilling or screwing into your railing.

We take pride in supplying quality products. If goods are found to be faulty as a result of manufacturing defect you must contact us in writing within 7 days of delivery. We will then work out the best way to rectify the problem.

Should you wish to return your product for any reason you must provide proof of purchase and return it to the address below. Freight costs for returned products will be at your cost.

Please let us know in writing:

  • When you made your original purchase
  • The reason for your return
  • If you require a replacement be sure to advise us of the colour you would like. If you require a refund we will credit the original credit card number you used to make your original purchase, excluding the shipping fee.

Goods returned for replacement or refund must be in the same (new) condition as when they were originally shipped from us. We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer are followed.If the goods are damaged, you will need to contact us by email or phone before returning. Damaged goods returned without prior contact and agreement with us, regarding the circumstances surrounding the damage, may not be accepted.

We reserve the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment, exchange or refund being refused.

By using this website, you acknowledge that you have read and understood and agreed to the following conditions:

Colours depicted on this website may vary depending on the device you are using to view the images. If you purchase a table and find the colour does not match your décor you can return it for exchange within 7 days of receipt or your order. The table must be unused, in undamaged condition, in the box it came in, and you must pay shipping costs.

You do not have a right to return a product if you:

  • changed your mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product (such as if the fault was written on the product’s tag, or for online purchases, indicated in any photos or descriptions of the item online)
  • damaged the product by misusing it
  • used the product for a long time and the problem is as a result of usual wear and tear.

We reserve the right to refuse customer orders if there has been any misinterpretation of the conditions.

Balcony Koncepts negotiate the lowest cost freight with our couriers.

ALL Freight is insured to reduce the risk of loss or damage and this cost is included in the courier fee.

Orders will be despatched the first business day after the payment has been received. We will email you confirmation the order has been despatched.

We require a street address for delivery – we are unable to deliver to PO Boxes.

Delivery time will depend on the delivery address – usually between one to five business days.

A signature is required upon delivery – goods will not be left unattended. If you advise the courier to leave the goods without a signature you will breach the terms and conditions of the insurance and as such your goods will not be insured and you are liable for all loss and damage resulting from this breach.

On delivery, please ensure you inspect the product for damage prior to signing off on the delivery.

We respect and protect the privacy of our users. This privacy policy tells you how we collect and use any information you give us when you visit this website.

We are committed to ensuring that your privacy is protected. If we ask you for information when you are using this website by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 1 2016.

What we collect?

We may collect the following information:

  • Your name and/or the name of your organisation and/or your job title.
  • Contact information including email address.
  • Demographic information such as your postcode, preferences and interests.

What we do with the information we gather?

Information helps us to understand your needs and provide you with a better service. In particular, we use information for the following reasons:

  • To maintain internal record keeping;
  • To improve our services;
  • To send promotional emails about new services or other information about us which we think you may find helpful;
  • To customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will only keep information for as long as it is needed and for the purposes for which it has been given to us.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

If you have agreed that we can use your personal information for direct marketing purposes, you may change your mind at any time by contacting us via email. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Right of access

You have the right to request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable.

You also have the right to ask us to change information if you believe it to be incorrect.

Under 18

If you are 18 or under, please get permission from a parent or guardian before giving any personal information about yourself.

Consent

By giving us any personal information you are agreeing to our use of that information as it says in this Privacy Statement.

Please ensure that you only hang your Balkonzept in line with the laws and regulations governing your State or Territory regarding fence safety.

WARNING – do not sit, stand or climb on this table. Children should be supervised around this product at all times.

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